TERMS & CONDITIONS

Terms & Conditions
Last updated:15/11/2025

Welcome to Ember Merch. By accessing our website or purchasing from us, you agree to these Terms & Conditions.

1. Who We Are

Ember Merch (Pty) Ltd
South Africa
(You may add registration number if available)

2. Use of This Website

By using our website, you confirm that:

• You are 18 years or older OR have permission from a legal guardian

• The information you provide is accurate

• You will not misuse our website or attempt illegal activity

3. Products & Availability

We make every effort to display products accurately.
However:

• Colours may differ slightly due to lighting or screen settings

• Stock may be limited

• Prices and availability may change without notice

4. Pricing

All prices are listed in South African Rand (ZAR).
Prices may change at any time.
Once an order is placed, the price at checkout applies.

5. Payments

We accept secure online payments through approved payment gateways (e.g., Paystack, Yoco, ShopPay, Payfast).
You confirm that you are authorised to use the selected payment method.

6. Orders & Acceptance

An order placed through our site is an offer to purchase.
We reserve the right to accept or decline orders.
Orders may be declined if:

• Stock is unavailable

• Payment cannot be verified

• Fraud is suspected

7. Shipping & Delivery

Delivery times vary based on location and courier.
You will receive tracking information once your order ships.
Delays caused by the courier are outside our control.

See our full Shipping Policy for details.

8. Returns & Refunds

Items may be returned according to our Refund & Returns Policy.
Items must be unused and in original condition to qualify.

9. Liability

We are not responsible for:

• Loss or damage from courier delays

• Incorrect delivery information provided by customers

• Misuse of products

10. Changes to Terms

We may update these Terms at any time.
New revisions will be posted on this page.

11. Contact Us

Email: info@embermerch.co.za
WhatsApp: 065 331 8935